Policies and Procedures

Our policies are in place not only to ensure we can accommodate as many clients as possible but also to keep you accountable in your fitness journey.  All policies & procedures are subject to change and you are responsible for keeping up to date with and abiding by all policies. We understand emergencies happen, please contact us in the event of an unforeseen circumstance and we will do our best to accommodate.

Cancellation Policy

• There is a 12-hour cancellation policy for all Open Gyms.
• If you cancel your reservation within 12 hours of your start time, you will be subject to the cancellation fee.

Fees are as follows:

• For those on an unlimited membership option a late cancel or “no-show” will result in a $15 fee
• For those on a 2 day/week Membership Option a late cancel or “no-show” will result in a loss of 1 session
• If you have a wait-list reservation and you get added to the class, the cancellation policy applies.
• For Private Training Sessions, a 24-hour cancellation notice applies. Private Training clients will be assessed a fee equal to their hourly rate.

The Waitlist

If the Open Gym you wish to sign up for is booked, you may opt to be added to the wait list. If someone cancels their reservation and you are next on the waitlist, you will be automatically added to the class and notified via email. This is a reservation and the cancellation policy will apply. If you get added to the Open Gym within 2 hours of the start time and you cannot make it you will not be penalized. However, please let us know so we can notify the next person in line. To avoid this last minute effort, please cancel your reservation on the wait list as soon as you know you are not able to make it.

Visit the T1 Training facility today and get started on your free initial consultation!